General Conditions / Legal Mentions

The following general terms and conditions (subject to change) are applicable by right and without restriction to all purchases made at any and all points of sale by the Opéra de Lausanne, including on the website: . The confirmation of the purchase by the customer and payment imply his / her unreserved adherence to these conditions of sale.

The buyer is solely responsible for their ticket. The buyer assumes full responsibility for theft, loss or fraud. Each ticket is unique: the bar code will be scanned at the entrance and allows the admission of only one person. Thus, only the first person to present the ticket will be admitted to the performance. This is why it‘s forbidden to reproduce, duplicate or counterfeit the ticket in any way.

Ticket prices are indicated in Swiss francs (CHF) inclusive of all taxes.

The prices indicated are the prices enforced at the time of the order.

To receive a reduced fare, the buyer must present a valid document of legitimation, at the time of the purchase or the withdrawal of the ticket. In the event of not presenting a valid proof, the spectator will have to pay immediately the difference between the reduced tariff and the full tariff.

Unless otherwise specified, the total number of places per order online cannot exceed 6.

The ticket purchaser is responsible for the safe preservation of the ticket until the event and bears all risks and dangers associated with its loss or deterioration. Any replacement of damaged or lost tickets is done only on the evening of the performance, at a cost CHF 2.- per ticket.

An electronic ticket is valid only if it is printed on white A4 paper, blank front and back. The mobile ticket can be presented by mobile phone. Entry to the event is subject to a check of the validity of the ticket via the two printed barcodes.

A high print quality is necessary. Partially printed, soiled, damaged or illegible tickets will not be accepted and will be considered invalid. In the event of an incident or poor print quality, you must reprint. Please check the quality of the printing to be sure that the information written and bar code is legible on the ticket.

Any complaint or question concerning ticket sales must be addressed by telephone and confirmed in writing to : Opéra de Lausanne, BOX OFFICE, Avenue du Théâtre 12, PO Box 7543, 1002 Lausanne.

Refunds, Exchanges and Duplicates

Distribution changes may occur during the season; however they aren’t applicable to an exchange or refund. Tickets may be refunded or exchanged only if the performance is canceled.

If you have tickets and can’t attend the show the box office may:

• Change the tickets for another date of the same performance, if places are available; a surcharge of CHF 10.- is applicable per ticket. The exchange can be made at the latest one evening before the show.

• Resell the tickets if the show is full. Only in the case of resale, the Opéra de Lausanne will issue an exchange in the form of a gift certificate at the same value, valid for 5 years.

Practical Info / Regulations

As a regulation, the Opera de Lausanne strongly advises to arrive at least 30 minutes before the beginning of the event.

Once the performance has started, access to the hall will only be allowed at the appropriate time and in agreement with the theater‘s staff. The Organizer reserves the right to refuse late entries – even in possession of a valid ticket – without refund.

Program or distribution changes cannot be refunded.

Ticket Buyers acknowledge, without restrictions or reservations, the rules of the theatre regarding security, access, age and other types of events and performances, and acknowledge that in the event of non-compliance with these rules, they may be excluded from the event without being entitled to any compensation.

Also, the acquisition of any ticket implies the adherence to the rules of procedure of the place of the event.

Taking pictures during the performance, recording sound and / or any visual recordings are prohibited.

Cancellation or Interruptions

A ticket cannot be refunded even in the event of loss or theft, nor taken back, nor exchanged except in the event of full cancellation of the performance and a decision by the Opéra de Lausanne to refund the tickets.

If the Opéra decides to refund the tickets, only the price indicated on the ticket will be refunded, within a maximum of 30 days from the date of the show and with the return of the tickets to Opéra de Lausanne, Box Office –  Av. du Théâter 12, PO Box 7543, 1002 Lausanne.

Interruption of the performance beyond half of its duration shall not be reimbursed.

Upon notification of the cancellation or modification of the date, time or place of a performance for which tickets have been purchased, the ticket purchaser agrees that the Opéra de Lausanne may use the contact details entered at the time of booking to keep him/her informed of the procedure to be followed.

The purchaser of the ticket is invited to check on the website at least 24 hours before the show that the evening is in order and without modifications.

Data protection

The Opéra de Lausanne undertakes to carefully process the data of ticket buyers and to comply with data protection provisions.

The Opéra de Lausanne undertakes not to disclose or market any information whatsoever concerning ticket buyers.

Court of Law and Rights Applicable

The Opéra de Lausanne is the only legal entity authorized to deal with claims and / or disputes relating to the product sold or service rendered.

In case of translation of the general conditions into other languages, the French version will prevail.

If the dispute concerns payment transactions, the bank or the third party responsible for the payment system may be consulted. The election of domicile is made by the Opéra de Lausanne at its headquarters.

In the event of a dispute concerning the execution of the contract of sale or payment, the courts of Lausanne and Vaud shall have exclusive jurisdiction and shall have exclusive competence to judge the validity, interpretation or execution of this contract. Swiss law is applicable.